FAQ

Yellow Glove offers a range of cleaning services, including residential house cleaning, Office cleaning, move-in/move-out cleaning, and more.

The cost of hiring a cleaning service helper varies depending on factors such as the size of the space to be cleaned, the type of cleaning service required and the time to be utilised with number of cleaners. Yellow Glove offers hourly based cleaners to your assistance.

It's not necessary to be present during the cleaning service, but it's recommended to be available to answer any questions the cleaners may have about your preferences or the cleaning process.

All of our regular customers give access to their keys or provide us instructions to access their homes when they are away.

All our maids are sponsored and legally employed by the company while we take accountability on our service. Our records prove that our hiring, training, and management system can deliver to you the most trusted and well trainedcleaning helpers in our industry. From the first communication to handling an issue a client raises, you will be greeted with honesty, professionalism, and accountability. We also conduct regular spot checks (by a senior) to ensure a quality service.

Generally, yes. We always try to match you with a cleaner who will continue your service ongoing, however there are occasions such as public holidays, illnesses, emergencies and travel/holidays, temporary change in your schedule etc. that may impact your usual cleaner being sent to your property.

Yes, we provide all cleaning materials upon request with an additional charge.

All Yellow Glove customers receive a satisfaction guarantee, and we will work with you to resolve any issues or concerns. Contact us as soon as possible if you're not satisfied with the service.

You can typically schedule a cleaning service by contacting Yellow Glove directly via WhatsApp, email, or our website. We also offer online booking options for added convenience.

We currently cover Business Bay , International City, Barsha 1, Mira Oasis, The Sustainable City, Mira Oasis 2, Warsan 4, Dubai Silicon Oasis, Liwan, Dubai Sports City, Dubai Marina, Wadi Al Safa 7, JLT, Discovery Gardens, Barsha South, Dubai Production City and JVC. All new additional areas will be informed to customers through multiple channels like email, WhatsApp broadcast, Mobile App notifications etc.

Yes. There is a Minimum of 2hr and 4hr, depending on the area.

Yes. You can cancel your maid service at least ONE day notice.

The difference between normal house cleaning and deep cleaning is that normal house cleaning is a routine cleaning that is performed on a regular basis to maintain the cleanliness and tidiness of a home. It involves dusting, vacuuming, sweeping, mopping, and wiping down surfaces. On the other hand, deep cleaning is a more thorough and intense cleaning that involves cleaning areas that are not usually cleaned during the regular cleaning process. It may include cleaning the inside of appliances, inside the cabinets, scrubbing grout, washing windows and window rails, cleaning baseboards, and removing stains from floor. Deep cleaning is usually done less frequently than normal cleaning and is often done before a moving to a new house, moving out of a house or after a long period of neglect.

You could reach us by Whatsapp Helpline, email, or directly book online. We will understand your expectations and give you a free estimate. Together we create a work order tailored to your specific requests, and you receive a confirmation with details of the cleaning service booked.

You may pay by cash, online transfer, Visa, or Mastercard (T & C apply).

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